Client Service Manager JOKE

Don't know how they do business, use to think they got things done, just about no I am buying my 3rd Car through them and what a mission that has become, So I am still waiting for my license renewal slot, as they know, my insurance gave a letter to say I am covered, I will not be the regular driver my wife will who's license is card is still good. this matter was send around the week or so ago, then you get Yusuf who is a client services manager, saying he tried phoning me, I missed call on my phone, I went on to try and hone him on the number on his email signature to no avail. Then I send a email requesting proof of when he phoned with no reply, I continued to send a second email with still no reply to my request and my issue unresolved, Yusuf should clearly not be in that position, Yusuf should not carry the title of Manager as well, he does not do what his title suggests he should do. Yusuf should not be working for MFC, Yusuf is bad for business.