PT
Phuti T

1 reviews | Active since Oct 2009

21 Jun 2016, 08:44

CAR REPOSSESSION, DESPITE WILLING TO PAY, 1 MONTH ARREARS

<p>I do understand that if one misses payments the bank is obliged to collect the car. However my fiance lost her job in Feb, we then asked them to freeze payments for 2 months which they did. Payments were supposed to resume beginning of June, still my fiancee did not get a job, however we are expecting cash any day from now, collections department by the name of Disebo has been calling my wife threatening her that they are coming to take the vehicle, this despite my fiancee telling her that we will be paying any day now (1 month missed payment). She then continued to tell her that she will check if they have drivers to come collect it, my understanding is that repossession of a car or house by a non sherriff is ******* (i stand to be corrected). After checking if their drivers are available she then called her back telling her that she must bring the car to them tomorrow (Wednesday 22nd of June), so that it looks like a voluntary repossession. MY QUESTION IS WHY ARE THEY USING SO MUCH FORCE AND NOT WANTING TO UNDERSTAND WHEN WE TELL THEM THAT WE WILL BE PAYING ANY DAY FROM NOW?? IS THIS HOW MFC TREATS THEIR CUSTOMERS, I HAVE BEE WITH MFC SINCE MY FIRST CAR IN 2009, I STILL AM WITH THEM AND THEY WERE MY PREFERED FINANCER EVERYTIME I CHANGED CARS, TO THINK THAT WE AS CUSTOMERS BECOME LOYAL TO THIS VULTURES AND THEY RESORT TO PATHETIC THREATS. ITS NOT LIKE SHE IS 3 MONTHS IN ARREARS, ITS LITERALLY ONLY 3 WEEKS AND THEY DO THIS. THIS IS STUPID AND PATHETIC, AS FROM NOW ON MFC WILL NEVER SEE ME OR ANYONE CLOSE TO US GETTING FINANCE FROM THEM. THEY ARE WOLVES IN SHEEP'S SKIN PRETENDING TO BE LOOKING OUT FOR THEIR CUSTOMERS. WE WILL NOT DO A VOLUNTARY REPOSSESSION BECAUSE WE WILL BE PAYING THEM THEIR LOUSY R 3 800 ANY DAY FROM NOW. IF THEY WANNA COME REPOSSESS IT THEY MUST SEND A SHERRIFF OF THE COURT OR ELSE ILL TAKE THEM TO COURT. I WILL BE SURE TO TELL EVERYONE I KNOW AND ALSO POST ON MY SOCIAL MEDIAS ABOUT THIS PATHETIC SERVICE WE ARE GETTING FROM THIS BANK.</p>

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply21 Jun 2016, 11:46
Official

Good day Phuti

I apologise for the poor service received and dissatisfaction caused.
Your concerns have been noted and have been referred to our collections department for perusal.

A consultant from our collections department will be in contact with you to address your complaint and furnish you with feedback.

Kind Regards

Sharyl Naicker

Client Value Management