Car Problems

Ivreen Visagie 14 Louw Street Ceres ***5894 *** ***

03 August 2020

RE: Customer Complaint

Vehicle: Ford Focus 2015 1.0 Ecoboost Trend 5D

Dear Sir/Madam

In January around the 15th I purchased a motor from AO Motors in Worcester Mountain Mill Mall. After 2weeks of having/driving the car it develop problems of which the first was regarding the sensors malfunctioning. What followed was an occasion while driving the vehicle suddenly lost power. I then called the dealers. After I spoke to the owner Mr Henry, I’ve waited for days for them to collect the car(according to them the reason I’ve been waiting so long they did not had a car for me to use instead). The dealers came and fetch the car and the car was sent to MMJ Services Worcester for repairs. I received a sms and email from AA Warranties that they need my permission for them to use the warranty that I have on the car to pay for the repair of the car. I was shocked because the owner told me when I bought the car from him that there are no warranty on the vehicle. MMJ Services went through with the repairs on the vehicle. I received the car on Friday, 28 February. I got in the car and drive through town just to test and found that the vehicle is still doing the same thing. I immediately contact AO Motors and was told one of their consultants will give me a call back regarding this matter. I never received a call back. Someone from MMJ Services called me and said I must wait up to 2 – 3 days and see if I still experienced the same problem and If it occurred again I must call them. I sent a complaining letter to Claudine and Chantell from MFC and provide them with the details of what I experienced at that time with the dealers. The car went back after I called again and you know what? Wayne from AO Motors called to say according to MMJ Services and Ford Services Worcester they couldn’t find anything wrong with the vehicle. I received the vehicle the day before lockdown 26 March 2020. I again did a test drive through town to check again and was good until Saturday, 28 March 2020 on my way to work. I saw the enjin light goes on and off. I then called AO Motors again and also Chantell an Claudine at MFC. Wayne from AO Motors arrange for me to take the car to Jeremy Autozone Workshop Ceres to have a look. Jeremy confirmed that this is the same problem of when the car was with him the very first time in February. Jeremy print out a diagnostic report and showed me where the problem is coming from. What I did not understand that the dealers had the car at MMJ Services and also Ford Services Worcester and according to them there were nothing wrong with the vehicle. The car went back for the 3rd time to be fixed. And all they could say is that they will take the car back to Ford for another diagnostic report and will let me know. Now this vehicle is back to AO Motors for the 4th time…On Friday 24th July 2020 I was on my way to Worcester from Ceres and between Ceres and Breeriver the car suddenly lost power (this happen on a busy road). I called AO Motors and they send a truck to truck the car back to Worcester. Within 6 months time X4 this vehicle is giving problems. This vehicle has not been satisfactory because MMJ Services, Ford Services Worcester and Autozone Ceres inspected this vehicle and agreed to fix the problem under warranty, however, when I collected the vehicle and started using it again, the problem was still there.

I would appreciate it if you could take this matter further. I look forward to settling this matter amicably. If however the matter is not satisfactory resolved I will consider taking further action to resolve the complaint either through the courts.

Kind regards

Ivreen Visagie