Car eNatis Docs lost

I am being send from pillar to post for my vehicle documents requested on 23/10/2017 since the vehicle has been paid up. I have to call and put on hold by MFC customer care only to be told I must follow up on Fedex who themselves cannot tell me where the document is and why is has not been delivered. When I go back to MFC they keep sending me the tracking number and that I must talk to Fedex who is their chosen courier company. its been two week and this keeps happening. These are sensitive documents and could result in my vehicle being cloned but the capitalist at MFC clearly do not care. I have spent of 200 bucks of my own airtime and still not even a promise of a delivery. this is appalling and concerning. I have exchanged over 8 emails with MFC on this matter and over 40 mins in phone calls which only results in added frustrations.