Cannot Get Simple Requests Right - Email Statements

I have had the worst service possible from MFC. I requested my statements to be emailed to me on a monthly basis, and time and again after more than 7 requests they still cannot get a simple request right. As a consumer I need to ensure I am being correctly charged for the debit order going off my account every month. I cannot get through to anyone and when I do, the incompetence is astounding!!!! I wish someone would respond to my umpteenth email, and I suspect that the electronic channel offered to clients is not being attended to. WORST CLIENT SERVICE I HAVE EXPERIENCED!!!! (0/10)