Can I just have a letter please

<p>I have had the worst experience with MFC, all I want is a letter to say they have received payment so that I can take delivery of my car.</p> <p> </p> <p>I have been calling for the last couple of days to find out if my settlement reflects on their recon and every time I am told no, after a tedious 2 days I managed to supply them with a POP from the insurance and then suddenly the money is found, I was made promises that as soon as I can provide the POP they can make a plan for the letter until I gave it to them, now I am told that the money has been allocated to my account and has been sent for closure and only then I will be able to get a letter from MFC and that takes 5 to 10 working days, besides that email replies to MFC takes anywhere from 3 to 24 hours, this really is terrible terrible after sales service.</p> <p> </p> <p>Applying for finance from start to finish with Westbank was 1.5 days, getting a letter from MFC day 5 already......</p> <p> </p> <p>You have the money, it is in your account. PLEASE can I have a letter to say account has been paid up.........</p>