Bye Nedbank, worst bank ever.

I app**** for an increase in overdraft from Nedbank on 02/02/2023 (Friday) and I was assisted by Karabo Nkosi, *** <***>.Later that day Nedbank requested employment confirmation from my employer, which I did sent to Karabo Nkosi & *** on Monday at around 13:30. Nedbank kept sending me emails requesting the documents and I called and I was then assisted by Msinga, N. (Nombuso) <***> i.e I sent her the letter to forward to Nedbank (again for the 6th time) that was on Tuesday 06/02/2023. Then on Wednesday I did a follow up they said my application is with back office, this time around I was assisted by Tarin, S. (Sameera) <***>. Then on the 8th of Feb it was later discovered that there was a technical error with my application and this matter has been escalated several times to credit managers because I have been calling and doing follow ups. So, this morning I spoke to *** <***> to do a follow up at 09:00, he advised that he would call me at 12:00 and its almost 14:00 I have not received any call. I have followed up with Tarin this morning again and she said they are busy with application, and she is sorry, Karabo Nkosi I have called to request that she call me back, she has not even called or at least notify me about the status of my application and why is it taking so long or give me an assurance, I guess she doesn't care. About 30 min ago I have called Nedbank and spoke with Vivian Motilall to cancel the increase application because Nedbank is failing to assist me. Another thing is that I am cancelling my account, actually I am cutting ties with Nedbank, I have sent a notice of investment to Sanlam , so as soon as I receive the funds, I settle the existing overdraft and shipping to FNB.