By far the worst service ever | MFC Power-Up Service Plan is a sham

Yesterday, I was harassed by endless phone calls and when I finally answered, it was a tele-sale call from MFC offering me the MFC Power-Up Service Plan. I agreed to this and was explicitly advised that I would only see an increase of R45.84 in my monthly premiums.

Today I received the policy documentation and the total premium increase totals to an increase of R851.00 and not the R45.84 that was confirmed telephonically the previous day.

I spoke to 6 different consultants (SIX!) and none of them could explain the reason for the increase! Absolutely nobody from MFC could answer my questions nor could they provide me with a simple breakdown of my premiums. One of your consultants even pulled the old trick of staying silent on the line as a way to avoid dealing with my query, forcing me to hang up. This is a clear indication of lazy, *********** and rude staff. Just RUDE!

As a customer, I am expected to pay my premiums on time every month, which I have done without fail.

I would strongly recommend some soft skills training for the robots you call consultants I spoke to this morning.

If this is the level of service MFC prides itself for its no wonder your brand is dated and unrelatable.

Your staff are dragging this enterprise through the mud.