********* business practice

On Friday, February 14th, 2025, I received an email from Asfin (ALMA DU TOIT) regarding the arrears on my vehicle account. I explained to the consultant that I had already communicated with MFC about the reason for the delay in my payments (termination from my job) and assured them that I am committed to bringing the account up to date by the end of February. I would like to highlight that I made my monthly installment payment at the end of January and an additional R2,000 last week.

However, the consultant then responded, demanding that I pay the arrears within 12 hours or consider an "assisted sale" as an option. I find this both ********* and ********. Why would she suggest an assisted sale when I have no intention of selling the vehicle? I am deeply appalled by this customer service and will be seeking legal advice. This situation has caused me significant stress, making it difficult for me to focus on my new job.