VS
Velile-lethu Sangweni

1 reviews | Active since Jun 2011

02 Mar 2016, 08:56

Border Letter

Dear Team<br> <br> Please note that I received a call at home that my mother passed away in Mozambique. I need to go home 1st thing tomorrow morning and I hereby request a border letter. MFC consultant an d supervisor blatantly refused to assist. For the past 7 yrs I have been covered with Alexander Forbes and not once have I been asked to provide documentation. I am running out of time as I need to leave ASAP. I really don't have time for this. You can listen to all the calls I made each time<br> I requested for a border letter that I have never hassled nor been given such bad attitude and service. It makes it worse that I need to prepare for the funeral. Please listen to all the calls I have made to this business each time I request a letter.

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply02 Mar 2016, 09:19
Official
Hello theboweto,

Our deepest sympathies go out to you for the loss of your mother.

I apologise for the manner in which this matter may have been handled.

I will personally attend to your request and revert with feedback.

Kind Regards
Sharyl Naicker
Client Value Management
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