GP
Grant P

1 reviews | Active since Oct 2013

08 Jul 2021, 06:41

Belittled by MFC

Never in my life have I been treated so shockingly and been belittled by a financial institution/credit provider. Bought a cheap car (70000) at Northcliff Exclusive Cars. Credit was approved by Mfc. Spent 3 hours at the dealer on Saturday collecting the car and signing 101 documents. Then get a call saying that they redid the affordability and now I don't qualify due to my new home loan and the car must be taken back. I have an excellent credit record and would never have considered this purchase if I couldn't afford it. I feel so embarrassed and belittled by MFC. Never will I ever fo business with the Nedbank group again. Neither will anyone that I know or those who read y social media posts. Problem is there is no more customer focus in the business. Computers make the decisions and that's why people can't think for themselves.

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply08 Jul 2021, 08:42
Official
Good Day Grant

We acknowledge receipt of your complaint.

A complaints resolution specialist with contact you soon.

We do apologize for any inconvenience caused.

Regards

Esmeralda Bagley