Begging and pleading for assistance in vain after approved payment holiday mishap from MFC

So after this long thread of emails of me pleading and begging for you guys to resolve my query, you have resorted to ignoring me and just going ahead and harassing me with phone calls of threats and automated caller machines telling me to pay you guys money that you refunded me?

The past 3 days have been nothing but horror and humiliation from you and all because of an error that you guys made.

I have app**** for this arrangement before in 2018 with no issues, I'm struggling to understand what is all these incompetence now. You have even violated my rights as a consumer by going onto my account and debiting money that you refunded to me 2 days ago.

I app**** for payment holiday on 24th March, you approved on 28th March. On the same day 28th March I responded to give you go ahead with agreement. I did not hear from you back. I emailed you guys again on 25th April and 2nd May and still just automated responses. On 26th May you debit full installment despite having approved half installment.

I write to you and you Sharyl Naicker is appointed as complaints handler. She then asks Thandi to contact me. Thandi processes a refund of half the installment back into my account and assured me that everything is fine and the next 3 months just half installments will go off. I get the refund on Thursday 28th May and then the very next day, I am woken up by calls, emails and Sms's to say I'm in arrears by the very same amount of money you guys refunded.

I send Sharyl Naicker and email and again she passes the buck to Thandi who calls me and tells me that she is sorting everything out and that MFC will not debit my account on 29th May.

During the course of the day on 29th and even after 9PM at night I'm receiving calls even automated ones telling me how I am in arrears and will be debited. I ignore and I trusted what Thandi assured me of over the phone.

At 2AM this morning MFC debits my account for the same amount they refunded from my very same account that they said they wouldn't debit. Yesterday I even wrote to Sharyl to advise that the statement that was sent to me only shows half installments from June 2020 to August which is still incorrect to which she blatantly ignored.

I'm begging again, I'm pleading again MFC please help me by resolving this mess. You've now put me in a negative balance with my bank, I have a newborn baby that I'm nursing and this running after you guys every day begging for guys to fix an error you made is really not fair on me as a consumer.

Failure to assist diligently and effectively this time around I will take my threads of emails, complaints on Hello Peter and screen shots and move to the Ombudsman because I have tried everything with you guys and now at my wits end. Please assist me.