ballon payment

Hi <br> <br> again I write this complaint as no one has solve my problem. <br> <br> since January i have been writing emails and making phone calls to you call centre, no one is willing to assist me. i have asked a number of times for them to make the remaining balloon payment to be paid off over a 7 months period, to my surprise someone has decided on their own to select 24 months with me approving it. <br> <br> I'm very not happy with your service. <br> <br> someone please fix this as I'm not willing to pay you *********** company for an additional 24 months. I WANT 7 MONTHS, the sooner we part ways the better.<br> I'm sick and tired of saying one and the same thing now, since January I've been saying this, your company is failing me and your consultants don't know what they are doing.<br>