Bad unprofessional service from MFC

Your MFC department I really bad they let you hold the line for hours.they dont know what you're policy contain and can not deliver proper service. I phone for a claim they MFC tranfer you from department to department. I want to make use of my car hire option. They tell me I dont have that cover when I show them my contract/welcome letter than only they help me but then I had to phone totally different people for that. They also did not have a car available for me I hired out of my own pocket a car Now I'm struggling from 22/12/19 to get my reimbur*****t.