BAD, TERRIBLE, HORRIFIC, SHOCKING SERVICE FROM NEDBANK MFC

I use to have my vehicle finance at Nedbank MFC without any big hassles. In December 2019 I bought a Ford Figo for my son. Against better judgement at the time, we decide NOT to do a cash deal, but opt for a 60% deposit and then finance the remaining 40% also via Nedbank MFC. MFC added, without informing myself, of added policies and guarantees for another R 10k. This I take as my own fault for trusting them and not reading the documents and just signing. needless to say, my husband decided to settle the total financing in 6 months and done capital payments exceeding the initial loan amount - some additional payments were up to R 20k at a time. We did not claim on the useless policy the dumped on us and managed to cancel it with a huge struggle - only receiving a 40% pay-back on something less than 6 months old without claims. Then the real BAD, TERRIBLE, HORRIFIC ordeal started. Nedbank MFC did not send us a single monthly statement from December 2019 to July 2020. However, we handed our available documents, bank statements etc to an audotir who picked up immediately that Nedbank MFC is fiddling the books, to say - they keep on charging interest on the initial capital amount of the loan even after capital additional payments of more than R40k were made. From 28 May 2020 we tried to contact Nedbank MFC. I do not know if they are conversant with the English vernacular or do have an absence of basic accounting s****s or a skewed way of interpretation. Upon requesting them basic information, only ha;lf will be provided. Upon a second request, the other half will be provided, but amounts will differ - seemingly that they do not work from the correct documents or perhaps something more sinister - we still don't know. Request upon request for them to contact us fell on deaf ears. If we were lucky, we received an e-mail 'that they received the enquiry and will revert back" which did not happen. Oh, this is also after we actually realised that the Figo offered interest rate is 3.5% higher than my existing finance with them - so much for customer service. The one liners we received as answers, they babbling in explanations why they only deduct the additional payments from the original capital amount up to 3 months after receipt of the payment - no one within Nedbank MFC could explain nor take responsibility for lack of service delivery. There were a few people really trying to assist, but seems that they also walked into a blank wall internally in nedbank MFC. Today, to prevent any further delay in this tragic saga of non-delivery of service by Nedbank MFC, for our own health and mental well-being, we paid the settlement amount well knowing that we are over charged on interest. How long we will wait for the change in ownership and delivery of E-Natis documents remains an open question. I also decided during this time to trade my existing vehicle, financed by Nedbank MFC, in on another vehicle. My only condition to the dealer was - any financial instutution except Nedbank MFC, even if they offer a 0% interest rate. Sorry Nedbank MFC, you lost both myself and my husband as clients. Also, many of my son's friends bought vehicles over the past 3 months - none of them with Nedbank MFC as they saw what we struggled with and told us straight that they are not prepared for this type of nonsense.

Sorry Nedbank MFC - your service sucks - so different from Nedbank personal banking which are a breeze