BAD SERVICES TOWARDS LOYAL CLIENTS

Dear MFC, I am one of your clients yet i am very unhappy with your services. I was retrenched last year of which i opted to freeze my account and yes you did. I am grateful for that.

Since then, the pandemic has overpowered all industries of which i am still unable to find proper job oppertunities. I have written so many e-mails to your collections department to explain my view and to try and advise me if i could pay R6000 towards my car as my huisband is the one currently paying same.

I have had no response from them the only insulting calls they give me is to tell me that my account is in arrears wit R266. Really. Here i am trying to pay and push to give more each time, yet your professionalism towards your clients is 0%. Our loyalaty towards you means nothing, handing people over to collections and blacklisting them is all that matters.

I am in the process of inquiring from my bank to switch or move my finance with MFC to give me a lower interest rate and a lower repayment for the remaining 2 years i have on the car.

Your services to wards your clients is horrible. Please ask your call center and collections agents who's using multiple numbers to stop calling me. To me the most important is that i pay you.