BAD SERVICE / REFUND

DEBIT ORDER DID NOT GO OFF MIDDLE MARCH DUE TO LACK OF FUNDS IN ACCOUNT. I PAID ACCOUNT VIA EFT. EFT PAYMENT WAS ACKNOWLEDGED . A WEEK LATER A DEBIT ORDER WAS PUT THROUGH ON OUR ACCOUNT. SINCE THEN ITS BEEN EMAIL AFTER EMAIL TO GET REFUNDED. 5 WORKING DAYS/10 WORKING DAYS / 3- 5 WORKING DAYS. NO REAL COMMUNICATION. A NEW MONTH NEXT PAYMENT DEDUCTED AS SHOULD BE. EMAILS AGAIN WERE IS REFUND? WHY WAS EXTRA PAYMENT NOT JUST CREDITED TO THIS MONTH . CONSULTANT PHONES ME - HEAR I AM NOT THE OFFICIAL ACCOUNT HOLDER BUT REP - PUTS THE PHONE DOWN IN MY EAR WITHOUT HELPING /LISTENING TO ME . PS SECOND TIME THE PHONE WAS PUT DOWN IN MY EAR BY A MFC CONSULTANT WHICH WAS FOR A BASIC QUERY. AS STATED IN LAST EMAIL AFTER THIS INCIDENT THIS NOT CLIENT SERVICE. IN ALL THE YEARS I WORKED WITH CLIENTS I NEVER PUT THE PHONE DOWN IN THERE EAR. WORKING FROM HOME / LOCKDOWN IS NO EXCUSE FOR BAD SERVICE.