Bad service from MFC Nedbank

I received a call this morning from the MFC Nedbank collection department. The lady was rude, I am not quite sure who gave her the right to speak with me the way she.

Yesterday, I received a call from MFC Nedbank, and I made arrangements with the lady. So, the lady who called this morning, needs to be trained on how to speak with customer. I am disgusted by the way she spoke with me!

I might have skipped the payment this month, however, you have no right to speak with me the way you did. I am not your servant, child or **** - they too they need to be addressed with respect!