BAD SERVICE FROM AMANDA SHREUDER

<p>I was in a car accident in November and my car was written off. My insurance Miway had paid MFC majority of the amount owing and I currently have a shortfall. I had not been contacted by MFC when this was handed over to their claims department. <br />I finally called in before the festive holidays and was told Amanda was the one dealing with my account. She had not contacted me or emailed to inform me of this firstly. She was not available the first 100 times i called. Eventually a few days later she did call me back and advised that my shortfall claim was put through and it would take 7-14 days to be processed.</p> <p>At the end of December I found an unusual amount being debited by MFC. When i called in to find out what this was for, none of the consultants could assist me and simply told me Amanda was the only one who can and she was on leave and had given me her direct line. I waited and called back after the holidays were over.</p> <p>She called back after a few day s and told me that this amount was mandatory as an installment as i still owe MFC. That is understandable but don't you think i should be informed in some way that this will be happening?<br />I also asked her if i could apply again for finance for another car as i need one urgently. She advised that i could as long as it is with MFC only.</p> <p>I have app**** with Imperial Select for a vehicle and they have been actively trying to get a hold of Amanda but they also have no luck for days now. I now look like a ****!!!</p> <p>It has been 2 weeks since Amanda last contacted me and still have received no contact from her. I have been calling for days and have spoken to "Ntombi", whom Amanda reports to. I have been given 3 direct numbers and none of these work.</p> <p>Regent Insurance was whom I had my AdCover with and after I contacted them on Monday, only then did they finalise my claim. I have emailed Amanda yesterday as well and have still not received a response.</p> <p>At this point, I have no information of my claim whatsoever other than the info i requested from Regent.</p> <p> </p> <p>This is utterly unacceptable service from MFC Claims and more importantly their employees. No sense of priority and urgency whatsoever. !!!</p> <p> </p> <p>From the reviews I've seen about the same employee, she should have been fired by now.</p>