Bad service for Account restructuring

I received a very bad service from MFC

On 18 April 2024 I requested for my account to be restructured to be debited from 25 May 2024 as i am currently on maternity leave and only getting 80% of my salary, and will only get 100% of my salary from 25 May 2024. They requested for documentation confirming that i am currently on maternity leave and i send them through to them. They advised that they will send them to collections for approval. Only to call today and find out from a consultant by the name of Nomfundo that it was not even necessary to send through those documents because i was not going to be assisted anyway as it was already too late! She told me that all that consultants I spoke to should have advised this, but nobody did. How ***********! Now she tells me if i do not pay my account will be in arreas and i will be double debited on 25 May 2024 with interest!

I am very disappointed with MFC as i have been with them for so long. They financed my first car and i have never been a bad payer. I don't understand why am being treated with an attitude by the consultants and being told things like, "unfortunately this is a new account "... A new account from a loyal customer???