1 reviews | Active since Jan 2015
Bad Service By Nebank Car Finance
<p>I get a sms from nedbank saying my car instalment has not gone off. The call centre agent was ****** rude and the more I tried to explain to Him, the more rude he became. When I asked to speak to a manager He pit yhe phone down on me.</p> <p>In a nut shell. I had enough funds to cover the debit order, I get a sms saying I am behind in my payment. I hone the Call Centre and get told I am R1.20 short. I read the sms I got to the call centre agent from last moth to prove that there was enough fund in the account. Then He has the nerve to say that I wuill be recieving mail that the amount has increased. ow can I be blamed when no clients has recieved the mail. When I asked Him if he has had this coplaint today, He told me He could not give me feedback. Nedbank car Finance please get your act right and train your call centre agents and Nedbank please inform your clients before the debit order comes off and do not make excusrs for your error and Isayy We where wrong and the case would be closed</p>
Good morning Mr Gordon
Please accept our apology for the inconvenience caused to you. Please note that the matter will be referred to the credit control department to contact you and assist urgently.
Kind regards
Louis Masilo
***
Good morning Mr Gordon
Please accept our apology for the inconvenience caused to you. Please note that the matter will be referred to the credit control department to contact you and assist urgently.
Kind regards
Louis Masilo
***
