1 reviews | Active since Sept 2009
Bad service by Motor finance corporate (MFC) bank, waiting for three months to be solved
We bought a Renault kwid via mfc bank and the car was involved in an accident on the 24 October 2021 and it was a write off. My wife had an insurance taken during the purchase of the car call M-sure, which covers maintenance plan, vaps, boosters etc. We were so glad to get a lady called Bongiwe who is helping us from M-sure till today, she is honest and helpful through out the whole three months. We had sent emails to Natalie, Joseph at MFC bank together with *** and they don't even bother to pick up their phone and tell us what is happening for our claims. This shows us that it's either they don't care about customers or to them is like, as long as I have a job and get paid. During three months they are deducting the installment, mean while the insurance or the amount was supposed to pay the amount owed to the bank. We are still waiting for maintenance plan and wind screen insurance from the bank for three months to come back and tell us how much will be paid to the account. We are so disappointed and thinking that never again will we use this bank, because their service is pathetic.
We have been doing this with my wife, over the phone because of popi act. Like I said Natalie,Joseph and your claim department could not respond to our email sent to them by my wife as you wanted. I do understand your concern of a letter signed by my wife, but when we apply for finance my name was also attached to the application. We will write a letter and sign it for the sake of popi act and we will send it to the address mentioned, but you have to address this issue to the public and see how you treat the customers. Please after the letter you need to come back and address this.
Kindly regards
We have been doing this with my wife, over the phone because of popi act. Like I said Natalie,Joseph and your claim department could not respond to our email sent to them by my wife as you wanted. I do understand your concern of a letter signed by my wife, but when we apply for finance my name was also attached to the application. We will write a letter and sign it for the sake of popi act and we will send it to the address mentioned, but you have to address this issue to the public and see how you treat the customers. Please after the letter you need to come back and address this.
Kindly regards
We acknowledge receipt of your complaint.
Thank you for your understanding and engagement, the letter was received and attached.
One of our consultants will investigate the matter and be in contact with you.
We do apologies for the inconvenience caused.
Trust that the above is in order.
Kind regards
We acknowledge receipt of your complaint.
Thank you for your understanding and engagement, the letter was received and attached.
One of our consultants will investigate the matter and be in contact with you.
We do apologies for the inconvenience caused.
Trust that the above is in order.
Kind regards