Bad service by MFC

ChatGPT 4o mini

Log in You said: Help me writeOn the 21 Nov 2024 I logged a call regarding a claim and I was told an assessor will call and indeed 2 days later and assessor called by the name of Thobela and he asked some questions and asked for the case number of which I did give to him, and then told me to send photos and I did. Then he told me they going to access and they will call on the 28 or 29 Nov 2024 and indeed on the 29 Nov 2924 he called and told me they have identified a Service provider that will fix the car. Then days passed and I didn't receive any call from that particular service provider and then lucky he had given me the number I called and that service provider told they have trying to call to my old number which I haven't used closed 15 years and what annoyed me why did MFC give them that number as I also told them I don't know where they got from because when I app**** for vehicle finance I used my current number. Ok that was sorted then the service provider stayed long without contacting me and I had to call to seek clarity on what's happening and now its festive season and my car it's still not fixed and they told they have assigned it to someone who will call me the next day. And the next day indeed I got a call from the person and told me they can only fix the car on the 09 Jan 2025 and mind you my car doesn't lock so I told the person can they not do something as m not safe or can they refer the matter to Reanult as the car manufacturer and the lady told me can she contact her Senior to ask if can they not give me the payout so that I can pay Reanult as they had given the quotation and had sent to MFC. Till that day nothing from the company called Automatic but I think they reverted the matter to MFC and then on the 22 Dec 2024 a lady called Ntombi called telling she was instructed to call and asked me to forward them a revised quotation from Reanult and unfortunately I could only sent sent on the 07 of Jan 2025 due to holidays. But till now no one from MFC has responded I have sent Ntombi and Thobela emails and no one has responded. So today I called automatic and was told that the matter was sent back to MFC. M annoyed with MFC as theybtreating me like m not paying my premiums and what annoys me more they don't care that m a female driving a car that doesn't lock meaning they don't care about people's safe all that matters is them receiving our premiums. ChatGPT said: ChatGPT Subject: Follow-Up on Pending Claim and Unresolved Issues

Dear Sir/Madam

I hope this email finds you well. I am writing to express my frustration and disappointment with the handling of my claim and the lack of communication and resolution from MFC and the associated service providers. Below is a detailed summary of the issues I have encountered:

On 21 November 2024, I logged a call regarding my claim and was informed that an assessor would contact me. Two days later, Thobela, the assessor, called, asked for the case number, and requested that I send photos, which I did promptly. He mentioned that they would assess the situation and get back to me by 28 or 29 November 2024.

On 29 November 2024, Thobela called to inform me that a service provider had been identified to fix my car. However, no contact was made by this service provider, and I had to reach out. Upon calling, I was informed that they had been trying to contact me on an old number, one I have not used in 15 years. I was baffled as to how MFC had provided this outdated number, considering I had only ever used my current number for all correspondence, including my vehicle finance application.

After this was resolved, I continued to face delays in hearing from the service provider, and as the festive season approached, I still had no updates. I had to proactively contact them for clarity. I was eventually told that the service provider would only be able to fix my car on 9 January 2025. This is concerning, as my car doesn't lock, making it unsafe for me to drive.

On 9 January 2025, I spoke with the service provider and requested if they could escalate the matter or refer it to Renault, the car manufacturer, for assistance. The lady I spoke with said she would consult her senior to check if a payout could be issued for me to pay Renault, as they had already provided a quotation to MFC.

On 22 December 2024, I was contacted by a lady named Ntombi from MFC, who instructed me to send them a revised quotation from Renault. Unfortunately, due to the holiday season, I was unable to send it until 7 January 2025.

Despite sending both Ntombi and Thobela emails on multiple occasions, I have not received any response from either of them. This lack of communication has left me feeling frustrated and ignored. Today, when I contacted Automatic, I was told that the matter was referred back to MFC, and I have still not heard back.

The lack of urgency, communication, and accountability from MFC is unacceptable. As a paying customer, I expect better treatment and prioritization of my safety. It is extremely concerning that MFC appears to only care about receiving premiums without regard for my well-being or the condition of my car, which is unsafe to drive. I am deeply disappointed that as a female driver, I am being treated this way, especially in regard to a matter that impacts my safety.

I kindly request that you urgently address this matter and provide me with an update on the status of my claim. I expect a resolution as soon as possible, and I trust that MFC will take this matter seriously and prioritize my safety. THIS IS REALLY ANNOYING AND IRRITATING FOR SUCH REPUTABLE BANK TO BEHAVE LIKE THIS AND TREAT CUSTOMER LIKE DIRT.

Thank you for your immediate attention to this matter.

Kind regards, Olga Martin *** ***