Bad Service at Nedbank Trade Route Branch

Good day,

I went to the the Nedbank Trade Route branch to collect my supplementary card. We had made an appointment for 9:30am and when we arrived we were told to wait. We were then given a ticket number and told to wait for another staff member, still 20 minutes later no help. I was under the impression that we make appointments so we don't have to wait. I asked the sales team leader on duty why are you justify us having to wait as we made an appointment. She very abruptly told me that she is talking to my husband who is the customer and not me. Is this the kind of customer service you offer, pathetic. She presuming that I am not a customer was beyond belief as I was there to collect my card as my salary is also deposited into that account and I pay part of those bsnkeer fees. I am very unimpressed and I will not tolerate people with no customer service skills. I want an official from the sales team leader at the Nedbank Trade Route branch regards