Bad Service and me and my wife feel like we've bee

Good day more then a month and a half ago I got an call from my aunty telling me I must pay my bakkie because some representative of Gelderbloem en vennote phone her.I phoned the guy who's name is Heunis Thiart *** and he said he don't wana hear any nonsense I must just pay.I told him I don't receive any statement or a letter that stated I was in arrears with my bakkie.He said MFC doesn't need to send it if they want to re poses my bakkie.I asked for some time and he still wanted to know anything and I told him ima phone MFC myself to find out .So I phoned MFC and spoke to Lindiwe *** who's apparently my clooecter and I told her I spoke to a guy some months before and told him I dnt get statements and that y don't they phone me they said they don't have my number and po box.I gave it to that guy and lindiwe but still didn't receive any statement!I phoned her team leader ,left messages to ask him to get back to me.To this day nothing!No contact or statement from MFC.I'm still in arears from a R8000 to R3000 and Heunis keeps calling me and demanding the money after me and my wife told him numerous time we not working but will make a plans as we did with the R5000.