Bad service and issue left unresolved.

I called today for a payment reversal as I had paid through EFT payment and they debited on the 30th of August. A lady called Lerato was assigned to assist me and she was so rude towards me, I ended up not getting any help. Tomorrow there is another debit order going through after having paid twice in one month because they had failed to put in the correct debit order payment date. Times are tough I can't afford to be paying 3 payments much in a space of a month. I just wanted to be assigned but telephone was hung on my ears. I'm so disappointed 😔