1 reviews | Active since Oct 2017
Bad service and incompetancy
Peter, please help me with my car issue. McCarthy sold me a 2nd hand car and it gave me problems 2 days after I took it. When I wanted to cancel my contract with MFC they told me they can't help me, they are just a middle man, infect they recommended that I speak with motor industry ombudsman, apparently, they are the ones who can solve this. I thought I had a contract with MFC since they paid for the car and therefore they are the right people to cancel with. I don't owe a dealer a cent as far as I know, they got their money in full from MFC. I don't know how motor industry ombudsman feature in this. After so much frustration I contacted them and it's three months now and they have not attended to my issue. MFC is now threatening to black list me for non-payments. When I sent a cancellation letter to them, I returned the car to the dealer and told them to fetch it there, but they still expect me to pay for the car that I have returned. Since I was scared to be black listed I recently took the car back, and I'm still experiencing problems. I don't know what to do.
Good morning xola-van- der pono
Please note that you need to provide the Motor Industry Ombudsman with time to resolve your complaint against the dealer. The reason why MFC will refer you to the MIO, is that MFC does not have a jurisdiction over the dealer and therefore cannot enforce a ruling upon them. The Motor Industry Ombudsman on the other hand have the jurisdiction over both MFC and the dealer, they will make a ruling that will bind all the parties concerned.
The cancellation of a deal means that MFC must be paid for the money they paid the dealer for the vehicle. This is why we will not be able to cancel the deal from our side, we borrowed you finance to purchase the vehicle, for the deal to be cancelled a settlement amount must be paid into your finance account , then we can close the account from our side.
Please note that you can contact the Ombudsman on *** between 13h30pm and 15h00pm to follow up on your case.
I trust that this will assist you moving forward.
Kind regards
Louis Masilo
Good morning xola-van- der pono
Please note that you need to provide the Motor Industry Ombudsman with time to resolve your complaint against the dealer. The reason why MFC will refer you to the MIO, is that MFC does not have a jurisdiction over the dealer and therefore cannot enforce a ruling upon them. The Motor Industry Ombudsman on the other hand have the jurisdiction over both MFC and the dealer, they will make a ruling that will bind all the parties concerned.
The cancellation of a deal means that MFC must be paid for the money they paid the dealer for the vehicle. This is why we will not be able to cancel the deal from our side, we borrowed you finance to purchase the vehicle, for the deal to be cancelled a settlement amount must be paid into your finance account , then we can close the account from our side.
Please note that you can contact the Ombudsman on *** between 13h30pm and 15h00pm to follow up on your case.
I trust that this will assist you moving forward.
Kind regards
Louis Masilo