Bad Service

I'm so frustrated with MFC right now, this is ridiculous. I called in May 2021 to have my monthly premium increased by R500,meaning I would be paying R5200, the agent decided to capture that my "premium" must be increased with R5200 so I was debited twice. Fine, I called for a refund, which took forever. Now I'm dealing with a 1000 agents and text messages telling me my account is overdue, how come??? By the look of things I'll be debited double again this month then we need to go through this exercise again. It's Frustrating