Bad Service

On the 18 March 2020 , My wife called in to see if she could get a reduction or freeze the payment as she was giving birth on the 31st March 2020.

Nedbank Said yes, she need to send through documents which she did , on the 24 March she followed up if they have received all the documents and was advised it went to the incorrect department.

My wife received a call saying we need a letter from HR confirming that she was on maternity leave with no benefits,

The letter was sent , on a letterhead from the company , but it did not state that no benefits were due from the employer. If that was they would of said in the email or telephonic-ally we would ensure it was done like that, But They did not.

When we contacted the FSCA, they advise that UIF documents is sufficient evidences that a person requires, however Nedbank does not agree with that.

We contacted two other Banks and they agreed we need to send the UIF documents, Capitec with who she a personal loan with froze the accounts with the UIF and letter from employer.

So does Nedbank have there Own rules ? So last week Friday we made contact with that ladies We have spoken with two other Ladies who has been extremely helpful

Kelly Smith and Kieabetswedi, who really tried to assist us However the Team leader requested another document.

The best solution we received from Nedbank, was after Lockdown we need to contact HR and ask for another letter.

So Lockdown was extended and Nedbank cant offer a better soluction which is really pathetic.

The time around time is also very bad as you keep getting pushed to different people.

when you apply for finance the service is great , but the services after that is poor.

So i am asking Nedbank to either reduce the installment as i cant afford this on my UIF, during lock-down period , certainly things can be looked at differently.

Myself and my Husband are in the financial industry , so we understand all the terms which acceptable or not.

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