BAD SERVICE

I want to lodge a complaint. My mother-in-law bought a New 2016 Kia Picanto 1.0 in October 2016. Her son as the salesman. He asked Niel Cornelisen to add the life insurance policy to the purchase of the vehicle. When she got sick and was in ICU we phoned and they MFC confirmed that the policy was taken out and should anything bad happen, the car would be paid in full. Unfortunately she passed away in March 2020, the day before lockdown. When we could eventually speak to MFC and Kia, they said that she was to old for the policy to be taken out on her name. Why did Niel or MFC not inform us, when she purchased the vehicle, then we could have taken out an extra policy. Now she paid the vehicle, passed away and now we are going to loose the vehicle. Everybody is now just standing back and nobody wants to take responsibility for the mess they have caused. I am tired of business people just working for their own pocket. NO worries about a single woman or old person that does not know about the policies and the consequences of such a purchase. Now the can make more money and just give a **** damn about an old person, they money she lost, we now have to take responsibility!!! I am going to take this to the ombudsman. NO woman or elderly person should buy from a big company, because they only care about themselves and their pockets!! No we have the loss of a mother and this car to deal with, and they are just standing back, smiling, because the can make a extra few rand, to line their pockets!!! I AM DISGUSTED!!!!