Bad Service

I very seldom complain but when I have to request a statement twice in three months I get a bit red around the lips. In January I have requested a detailed breakdown of my account as my vehicle was repossessed a number of years ago as I could not afford to pay the installment due to the fact that I was retrenched. The moment I managed to get my life back together again I contacted MFC and arranged payment. This was about 3 or 4 years ago. One day I just realized I needed to see how much I still owe MFC and requested a detailed breakdown of my installments made and how much is still to be payed. I phoned in January the call centre agent told me that she would send it via e mail as we were speaking, im still waiting on Thursday 10th March I went into the bank and a lady that works for Somerset Mall Nedbank branch went out of her way to help me they told her it would take two working days Im still waiting. Guys this is not so difficult please get your acts together and send me my complete breakdown of my account!!!!! Should I not get any pleasure I would have to revert to other options.