Bad Service

I can't understand if you are asked to FICA your information but if the telephone number on their system do not match you phone number (a number which I owned for nearly 20 years) then they can't help you. Pathetic. Tell me to go to the branch, WE DON'T have a NEDBANK branch in town where I live!! Nearest branch 130km away. And the lady still said, can't help you Madam. Isn't that the purpose of FICA, and why are the correct number on my statements?? I closed my account at Nedbank years ago, bad service. MFC is just the same. Reference ***9.