Bad service

My aunts husband passed away in an accident, then she requested me to sent late estate documents to mfc collections. The documents were sent on the 8th of April already, after not receiving a response from them, I decided to call them on the 7th may. To my surprise, the agent who was suppose to collect on the account had the documents attached on the email from the 8th of April and she never bothered to open the attachments. She has been trying to call the phone of the deceased all along. She only became aware the account holder is deceased after I complained about the level of service I was getting. Dikeledi Seleke was the consultant that was assigned with the account. Her tonality, professionalism was not on par with the kind of service I was expecting from a consultant from an institution like mfc. She was just rude. She started only to work on the account after I promised I was going to take the matter further on the social media. She initially claimed she did not get the attachment, after a little push, she eventually just suddenly found the attachment.

It is quite unfortunate that we must first log complains before we get service in South Africa. The level of service that we are getting as consumers leaves a bitter taste in our mouth always.

Please do the right thing the 1st time MFC.