Bad serfice from mfc nedbank

On 25 Nov 2015 I send a mail to mfc care asking for a border letter.<br> That same day thy reply to me and bletter@mfs asking to assist me on my border letter with my id no and sel no.<br> And know response from them on the 2 Des 2015 I send a mail to complaints@mfc asking on the progress on my request and jet no response<br> On 3 Des 2015 mfc care ask me fore my id no and to resend my request as thy cannot access my account.<br> But on the 25 Nov 2015 thy rep**** to me and bletter@mfc with my id no and my sel no on that email.<br> So I have resend the request with all the required papers and my id no that same day.<br> On 4 Des 2015 I mailed complaints@mfc asking fore the manager mail add as I can see that there are going to be some difficulty from mfc to type a letter wish I app**** for 10 days ago.<br> On the 7 Des 2015 sharonmac@mfc mail me and ask for confirmation on the border letter.<br> On that same day I confirmed that I havened received it.<br> 8 Des 2015 I ask sharen when can expect the letter and to let me know before the end of the day and know.<br> Its been 14 days and still no letter or response on my request.<br> I'm fed-up with this service.