bad customer service and no resolution of query

Mzwandile called me as my payment did not go of for 1month... i advised him that i am having a financial problem at the moment and he told me to pay atleast R1000 and the rest of the remaining amount would be spread through the months left for me to pay off the car. he agreed he would get his manager to do it and they would contact me as soon as the R1000 reflects and he personally would call to give me the new amount my monthly installments would be. mind you it was his idea...<br> <br> i then made a payment and fowarded him the POP but he never got back to me. i emailed him and he told e Riaana is now dealing with my case...<br> <br> this Riaana never even called me rearding this issue. so i emailed him and asked him and he told me i need to send him a letter saying why the money now has to be spread through the remaining months. and why my account is in arrears. as though i had not previously explaned that i am having a financial problem at the moment.<br> <br> I feel that their customer service is bad. <br> <br> they not assisting instead they are making a whole lot of empty promises.<br> <br> I need this sorted out ASAP.<br>