Bad customer service

I'm so disappointed in MFC

I have business vehicle finance with MFC for 3 years, our company has never missed an installment and always paided before the installment due date, during lockdown we app**** for a payment holiday just to be safe but never needed it and kept honoring our installments.

When we app**** for new vehicle finance it was declined on two reasons. 1 because we app**** for a payment holiday even though we never utilized it,and 2 our account has been managed badly for paying our installments ahead of the due date.

I have lost track with how many consultants I've spoken too and most of them shows no interest in the matter or don't bother to try and understand the situation.

I really had a good relationship with mfc, but I think that has come to an end now.