BAD Customer Service!!

So received a call today, and SMS that my account is in arrears AND I am listed as a late payer on TransUnion by MFC? Seriously?! Gobsmacked as I have had this account since November 2018, NEVER missed a payment, always pay a little extra so there is always a credit amount on the instalment due on the account, which lets me receive small interest credits.

I changed the payment date to the 31st of the month in the beginning of 2019 and never had issues. Today is the 31st!!! And yes, the EFT was done earlier today. NOW all of a sudden this is an issue. I found the customer service gentleman extremely arrogant as well. Surely these calls and SMS must be for people that really owe money? Not the Customers who’s accounts are up to date?? If you want to chase customers away, this is the most definitely the way to do it!!!! And to mess with a persons credit rating when they are not in arrears? Really not impressed as this is probably the worst interaction I have had in a long time!