pT
patsy T
1 reviews | Active since Dec 2016
29 Sept 2021, 09:38
BAD CUSTOMER CARE
On Monday I have send an email to MFC - in the subject line I did put my initials and surname with my Id number. I asked that they must check if my account is up to date. A day later I received an email from MFC asking that I must give them my ID number. I immediately reply to them confirming that my ID number is in the subject line of my email. I received an email this morning confirming that my debit order will go off on 1 September 2021. Really 1 September is a month ago and still don't have an answer on my queries. I want feedback urgently - They must sent me an email with an answer to my question.
Helpful (0)
Replies (3)0
Replies (3)
Motor Finance Corporation's replyOfficial
29 Sept 2021, 23:45Dear Patsy T
We acknowledge receipt of your complaint.
You will be contacted by Julaine Miles to have your complaint addressed.
Kind Regards
Client Value Management
We acknowledge receipt of your complaint.
You will be contacted by Julaine Miles to have your complaint addressed.
Kind Regards
Client Value Management
Motor Finance Corporation's reply29 Sept 2021, 23:45
Official
Dear Patsy T
We acknowledge receipt of your complaint.
You will be contacted by Julaine Miles to have your complaint addressed.
Kind Regards
Client Value Management
We acknowledge receipt of your complaint.
You will be contacted by Julaine Miles to have your complaint addressed.
Kind Regards
Client Value Management
pT
patsy T's updateReviewer Update
30 Sept 2021, 10:42Thank you
I have received all the necessary information this morning that was requested. I appreciate your quick response.
I have received all the necessary information this morning that was requested. I appreciate your quick response.
pT
patsy T's update30 Sept 2021, 10:42
Reviewer Update
Thank you
I have received all the necessary information this morning that was requested. I appreciate your quick response.
I have received all the necessary information this morning that was requested. I appreciate your quick response.
Motor Finance Corporation's replyOfficial
30 Sept 2021, 17:58Dear Patsy
Thank you for your kind words of appreciation.
Kind Regards
Client Value Management
Thank you for your kind words of appreciation.
Kind Regards
Client Value Management
Motor Finance Corporation's reply30 Sept 2021, 17:58
Official
Dear Patsy
Thank you for your kind words of appreciation.
Kind Regards
Client Value Management
Thank you for your kind words of appreciation.
Kind Regards
Client Value Management