Bad call center service

I called the call center today at 15:24 regarding my vehicle registration certificate and I asked the agent to assist with delivering it to my work address. Agent advised that he can't find my work address which is surprising since i get most of my things delivered at that address. I then suggested it gets to my mother's address and he suggested a Nedbank branch, I tell him which branch I'm closest to he asks me for the address. How the hell will I know the address???? I don't work for Nebank. He works for MFC which works hand in hand with Nedbank. He should look for the address, he the responds with sarcasm. He had a condescending tone as well. I'm so disappointed with how this agent handled this call. After years of working with MFC now I'm done with paying I get such an attitude for your employee? Shows how ungrateful the company is once they are done with you.