Bad Bad Service

<p>I have been struggling for almost a month now, to get Natis Document to be sent to the insurer, no one is contacting me with the update or anything, everytime i call in, no one is picking up the phone, but they debit my account each and every month, it's been 3 months paying for the car that has been classified as a write-off and it looks like i am still going to pay by end of August, because of horrible customer service from both companies. It is very unfortunate that I have to mention 2 people i once dealt with Mmasentle and Molebogeng, not even sure if they do really love their job,or the culture of the company is soo relaxed, always complain about load of work,as if it is a client's problem that the company is not ran efficiently. this is my worst nightmare, now everything on my side is stuck, i cannot get to buy a car, while the MFC stuff is enjoying coffee every single morning..miss a payment and they will start working, it clearly shows, the client is not important but the money we bring to the business is, nd their salaries that's all.. I would never want to experience such a frustration ever in my life..</p>