Bad attitude and service

My husband had the worst experience with Innovation group!!! He had a service with his car that he was not aware of! He remembers not opting into buying a service plan but all of a sudden 3 years later after paying cash for all his service plans he finds out he has one. MFC who he’s financed with says the policy is with innovation group and that he must get his money from them. He calls them today and the lady gave him such attitude!! We will not let this go! These people ba rata go ropa batho!!!