1 reviews | Active since Apr 2018
BAD assistance
I don’t know what to do.
I received an email first stating my account is arrears. I spoke to Debt review department with Lucy & Cindy in May and they've indicated that my account is to date. I've paid my account ever since and regularly check my statements . I have everything on email (wish that I could attached those)
I missed payment of November and was about to pay it but received an SMS stating that my account is handed over due to 60 days overdue. My understanding is that my account has been paid for October, and as I calculate from 1 November to date it is only 40 days...
According to the clause on your website it says that debt review shall be terminated and handed over if it is more than 60 days; my account to date is only 40 days.. I spoke to Joy who is a bit arrogant as I’ve tried to explain.
Can someone please assist me in this regard..
We acknowledge receipt of your complaint and confirm the same has been allocated to one of our specialist to assist accordingly.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value Management.
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We acknowledge receipt of your complaint and confirm the same has been allocated to one of our specialist to assist accordingly.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Kind regards
Client Value Management.
***