HB
Hentie B

1 reviews | Active since Mar 2009

17 Jul 2017, 17:03

BAD AFTER SALE SERVICE

<p>I bought a second hand bakkie end May 2016. From start I had first problems with the dealer. June 2016 I took my bakkie for a 10 000 km service. Suddendly the vehicle developed problems with power, fuel effeciency. I returned the vehicle several times to the dealership. in july 2016 they established that some of the diesel injectors were damaged others broken. A claim was submitted to SA Warranties and it toke them till February 2017 to decide to pay for the repairs. I only received my vehicle back from Mahindra Bloemfontein in May 2017. The Bakkie was smoking heavily from the receival and the service manager stated that it could be from the long stand. After driving approximately 500 km over a weekend the bakkie smoke trail was worse and I took it back to Mahindra were they established that the Bearings, pistons rings was damaged. FROM THE START THAT I HAVE BOUGHT MY BAKKIE AND STARTED TO EXPERIENCE PROBLEMS I MADE CONTACT WITH THE MFC AND WANTED TO CANCEL THE PURCHASE BUT THEY REFUSE TO HELP. I HAVE NOW BEEN PAYING FOR A VEHICLE FOR 14 MONTHS THAT I ONLY HAD IN POSSESION FOR A MONTH. AND STILL MFC REFUSE TO HELP. THE LATEST COST IS R 38 170 OF WHICH SA WARRANTIES ARE ONLY PRPARED TO PAY R 25 000 AS THEY SEE THE PREVIOUS DAMAGE AS THE PROBLEM OCCURRING. </p>

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply18 Jul 2017, 09:17
Official

Good morning Henty

Please accept my apology for the inconvenience caused to you. We are aware of your complaint, and we are aware that it has been referred to the Motor Industry Ombudsman. Please note that we will wait for the Ombudsman ruling, then we will assist from there.

The ruling of the Ombudsman will bind all the parties involved.

Kind regards

Louis Masilo