Awaiting the MANAGER of the CARE DEPARTMENT to contact me

I have had a complain which was lodged a month ago. Within two weeks the issue, which could not have been resolved for months, was resolved thanks to Nelie Steenberg. I commend her for her efforts and that she has done a remarkable job. However, once that issue was resolved we moved on to the next department, which only goes by the name of "care". These people really have no clue of what's going on in real life. The cannot distinguish between 2005 and 2019. Somewhere along the line their lines got mixed up and they are still dwelling in the past. Unfortunately no one has the guts to put a name on the emails and take responsibility. Everyone just works on the "system" and sit back arms folded. Then when you ask for a managers' name and contact details, you get an email that states " I will elevate the matter to my superior". Well, I'm done waiting for a "Superior" to decide when they will help me resolve the matter once and for all. NOW I INSIST IN TALKING TO MANAGERS ONLY AS IT SEEMS LIKE THEY'RE THE ONLY ONES THAT STILL HAVE A SENSE OF PRIDE AND DO ACTUALLY WANT TO WORK AND IS NOT ALONG JUST FOR THE RIDE AND COLLECT A PAY CHECK AT THE END OF THE MONTH WITHOUT FEELING GUILTY. But then again, some people doesn't know how to feel guilty for anything at all. So Manager of the "care" department (whatever that is because no one cares at all), If you're interested in contacting me, you know what to do. My next step will be the Ombudsman. HJ Smuts