Arrogant Company that breaks there own agreements

Some FOOL in MFC apparently decided to run some stupid campaign to deduct my debit order 7 days before(23rd) the due date (30th) without my permision , I subsequently reversed the payment on the (24th) and contacted them on the (25th) obviously I was Irate and spoke to somebody about it , I asked must I pay the money in at the end of the month or will they debit my account , he told me they would debit my account not to worry , yesterday (02/03) I get a message I am in arrears , I phoned once again explaining this is there fault , the lady apologised and said they will debit my account in this week , a half hour later some woman phones me from MFC , I frankly told her to go fly ! Now this morning I receive a email . MFC THIS IS YOUR FAULT . Please get you business together , I am not the problem YOU are the problem ! You break your own rules , change your terms and conditions as you please , and then throw the ball into my court , totally unacceptable !!! Please go listen to your tapes , clearly there is NO communication between you people . Please Deduct my Debit order as discussed on the 25th and 2nd / 03 and stick to the agreed date .