Arrogance of MFC employees

MFC has some of the most unqualified and arrogant employees ever. Some of the call center agents in the collections and accounts department, fails to understand that helping the client is helping the bank. their position is such, that they need to assist the client and not behave as judges to the clients problem. I have had a recent encounter with MFC and am sad to say that i was not only insulted by the agent but also had to keep calling and mailing the agent in order to get a reply from her. According to her, she believes that regardless of my affidavit and pleas for assistance for the restructuring of my payments on my vehicle, she believes in her opinion that I am unable to pay for my vehicle. I tried calling the accounts department for advice and was met with another arrogant agent who not only was rude but refused to assist me. Over and above the despicable behavior, we had been harassed by ************ debt collectors. Neither have I received a Section 129, nor any court order for my vehicle. I believe MFC needs to screen and offer proper training to their staff and utilize the recorded messages and conversations in order to evaluate the grievances aired by the clients.