Appalling service Nedbank Mfc division

Today we had a bad experience at Nedbank motor finance division on the 12/02/2019 today is the twelve day that I haven't made payment yet on my car instalment and I received an sms stating that my account is handed over to the attorney's and while we (me and my partner) were on a call with one of their consultants. It was appalling to witness an employee Itumeleng Mafisa of such a respected company to behave in such a manner, we called regarding the sms mentioned above and the incompetence and rudeness she gave towards us not to mention that she even failed to give us a valid reason as to why the account was handed over, when it is not even 60 days in arrears. We were both shocked and disappointed to have been treated in this way and believe you should be made aware of your employees actions. We trust this is not the way Nedbank Mfc division does business and that you will mention our concern with Itumeleng Mafisa about our incident.