Appalling Service for well over 9 months!

I found out in September 2014 when my car disc was due for renewal that ***** had been committed using my car details and that I was no longer the registered owner of a car I have financed through MFC. I reported the matter to MFC and proceeded to open a case with the Vehicle Inspection unit in Boksburg. I did as asked by MFC consultants Juanita and Mahlangu to best facilitate the process. What frustrates me about MFCs so called attempts to help me is the only time I ever get any feedback of any sort is when I run after the 2 aforementioned individuals. Their responses show zero progress and no desire to see this whole mess rectified. I am disgusted by the treatment and service... or better yet, lack thereof! that I have received from MFC! As a person who works in banking and client service, I know this to be unacceptable. Kindly advise how to get myself out of this as I feel stuck with your organisation. I can't get a take over from other banks nor can I trade the car in as I do not \own"the car!!!!"""