1 reviews | Active since Jul 2018
Appalling customer service.
I am very disappointed with MFC, last week I sent them an email requesting my statement and then they told me that my account is handled by someone by the name of Ben Van Der Merwe(collections Department) and that they have escalated my query to him. The next day when I phoned them to make a follow up am being told that this guy is not at work and my matter would be referred by his team leader and I was given the guy's direct number. An agent did put me through to team leader of which the phone wrang to no avail of the so called team leader, I tried the guy several times and the phone just wrang.
As of now am still waiting for my statement from MFC and nothing has been done up until now. The most excruciating part is that these guys are very quick to reposses ones car when account is arrears and the reason i wanted to get my statement is to get a clear idea of my account so that I can settle the arrears amount immediately with them hence I requestes an updated statement. I also requested that my statement be sent to me via email of which that did not materialize.
I just want to lay another complaint with MFC. I requested for my statement to be sent to me via email every month to ensure that my account is up to data. The next thing. I get a bombarded email from a lady by the name of Lucy Pelser stipulating that my account is in arrears and I have to make an immediate payment.
The reason I was requested MFC to send me my updated statement via email was due to these reasons now the next the email that they can send me is for me to make an immediate payment as if money grows on trees.
I responded to Lucy via email and followed up with a call on her direct line, there was no response in both communication channels.
I even left a message for her to call me as I want to make payment arrangements regarding my account with her. I have been keeping up with my installment but I am fully aware of my account being in arrears but not by a big margin as of I have missed out on two installments in my account of which it's not the case.
This is not teh way to treat your customers MFC and I beg you to change this business strategy at all costs because it's appauling to sat the least.
I just want to lay another complaint with MFC. I requested for my statement to be sent to me via email every month to ensure that my account is up to data. The next thing. I get a bombarded email from a lady by the name of Lucy Pelser stipulating that my account is in arrears and I have to make an immediate payment.
The reason I was requested MFC to send me my updated statement via email was due to these reasons now the next the email that they can send me is for me to make an immediate payment as if money grows on trees.
I responded to Lucy via email and followed up with a call on her direct line, there was no response in both communication channels.
I even left a message for her to call me as I want to make payment arrangements regarding my account with her. I have been keeping up with my installment but I am fully aware of my account being in arrears but not by a big margin as of I have missed out on two installments in my account of which it's not the case.
This is not teh way to treat your customers MFC and I beg you to change this business strategy at all costs because it's appauling to sat the least.