Angry, disappointed and dissatified client -

I would like to share my disappointment with MFC. being disappointed and dissatisfied with MFC's services is actually an understatement, I don't think there are words as to how I am currently feeling with the service received from them.

I bought a vehicle pre-owned and the vehicle was still under the manufacturer's warranty. I approached Lindsay Saker to arrange a maintenance plan/Extended warranty on my vehicle before the manufacture's warranty expires. This was done in March 2018 on the 5th. I've provided all the requested information to Lindsay saker which they've forwarded to MFC, I did regular follow-ups with Lindsay Saker for feedback and every time I get the same response. " The bank has not provided them with feedback"

April 2018 I decided to contact MFC's complaints department as I now frustrated because my vehicle is due for a service soon and to my surprise they advised me that i need to send an email to the complaints department as they only deal with emails, so I've sent an email to them and just for them to inform me that Lindsay Saker has sent the application to the incorrect email address and they provided me with the correct email address . (The email that Lindsay Saker sent to the incorrect email address did not return so this to me means that someone received the email, they could've just forwarded it to the correct department or rep**** to the email with the correct email address) We've sent the document to MFC again and they took another few days to reply (this being a month passed already still no plan was set in place) informing me that my application has been declined due to the fact that my vehicle finance is only 2 months old and I can only apply for a VAP after 12months, but in the meantime MFC's agents are calling me to offer a services plan and warranty plan, but I can only apply after 2months.

Eventually i took this up with them again, because 1st of all, the above is nowhere stipulated in the contract they've sent to me nor have I received any communciation or calls from MFC advising me of the above, when I questioned this they informed me that they've sent communication to the dealer. Firstly the dealer didn't approach me i approached them and secondly the dealer is not owning the car or paying the monthly instalments , I AM, so this should've been communicated to me and not the dealer. They than rep**** after another few days asking me to send the new application through which I did , again after almost a week they requested a new quote as the one I've send through to them has expired, and Lindsay saker provided them with a quote, until now 05 MAY 2018 i have not received any feedback from them. today Marking 2 months since I've been struggling with MFC to get a freaking plan in place. My vehicle is due for service soon and I will not be kept liable for any charges even if this means that I need to go to the OMBUDSMAN.

The services are pathetic and i don't know how i will handle this for the next maybe 5years.

I don't know why is it so diffcult to provide your clients with feedback. What is so funny as that when you want to speak to management they are either not available or you can't be transfered, you need to send an email, which they will ignore and just leave you hanging, not knowing and understanding what you as a client is going through with this pathetic servcies.

If there was a half a star rating that is what rate you.

Your services STINKS!!!!! it is SH###Y!!!

Kindly note that I will not be driving a vehicle that has not been serviced on time, so I will take my vehicle for a service and I will not be kept liable for any cost to it, because YOU are the reason why I am in the position that I am right now.

Please just practise TCF!